int

Applied Learning Practicum Reflection Nearing the end of the semester, it is now time for students to reflect on the knowledge obtained in their course(s) and determine the effectiveness of incorporating real-world experience into our academic curriculum.  ...

Module 06 Service now

  Module 06 Content Up to this point in the course, we have mentioned the Incident and Problem Management processes within the context of an IT Service Management (ITSM) framework such as ITIL. There are many ITSM software platforms/solutions on the market for...

IT Service Management

   Module 04 Content In this course, you have covered several aspects of IT Service Management. Within the IT field, Service Management requires a comprehensive understanding of many different aspects of IT. Conduct additional external research on the...